Return Policy

Flora Truworths Ltd. offers a 7 day return policy for products we sell directly. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.

After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can mail us at floratruworths@gmail.com and we will try to help if we can.

If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.

Please note that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Flora Truworths Ltd. will not replace or issue refund for items that fall into this category.

For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.